Privacy Policy

Last updated: 19 October 2026

At Surtees Trailers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact our team.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We may collect personal information when you contact us through our website, by phone or by email.

This may include:

Your name
Email address
Phone number
Details of your enquiry
Information you provide about your trailer or requirements
Any other information you choose to share with us

We may also collect basic technical information about how visitors use our website, such as browser type, device information and website activity.

How We Use Your Information

We collect and use personal information to:

Respond to enquiries and requests for quotes
Provide information about our trailers, parts and repair services
Communicate with customers about their enquiries or projects
Provide customer service and ongoing support
Maintain and improve our website and services
Meet our legal and business obligations

We only use personal information for the purposes for which it was collected or where otherwise permitted by law.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers who assist with operating our website, communications or business services, where reasonably necessary.

We may also disclose information where required or permitted by New Zealand law.

Website Cookies and Analytics

Our website may use cookies and similar technologies to help it function correctly and improve the visitor experience.

If website analytics are enabled, they may collect information about how visitors interact with our website, such as pages visited and general website traffic.

You can manage or disable cookies through your browser settings, although some website features may not function as intended.

Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.

Personal information may be stored electronically through our website, email systems and business records.

We retain personal information only for as long as reasonably necessary for business purposes or to meet legal obligations.

Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and ask for corrections if any information is inaccurate.

To make a request, please contact us using the details below.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

Any updates will be published on this page, along with the date of the latest revision.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Surtees Trailers NZ

1235 Braemar Road
Whakatāne, Bay of Plenty 3192
New Zealand

Phone: (07) 322 8167
Freephone: 0508 TRAILERS

Website: www.surteestrailers.co.nz